Jobs & Careers

Technical Support Engineer

Employment type: Full time
Terminability: unlimited
Position type: Employee
Belgium

Are you a driven Technical Support Engineer with a passion for high-tech technologies? Do you like to analyze and solve complex and technical issues to help our customers? Do you want to make our motto, "We Deliver", your own? Then you've come to the right place!

Egemin provides automation solutions to a range of customers in different sectors of the industry. From self-propelled forklift trucks and automated guided in-floor chain conveyors to stacker cranes in high-bay warehouses, Egemin provides each customer with a customised solution. Having good relationships and collaboration with our customers is crucially important to us. Together, we aim for closer collaboration and we raise the standards – every time!

We are looking, for our headquarter in Antwerp, a Technical Support Engineer to provide technical support to our European customers via phone, email, remote connections and other support channels as required.

Your responsibilities: 
  • Take ownership of customer issues reported
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Escalate of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

Within the framework of our corporate culture. we rely on your sense of responsibility, openness and enthusiasm and you can rely on our enthusiasm and passion to grow together.


What we expect of you:

  • You are interested in the application of high-tech solutions in industrial environments
  • You have a basic knowledge of databases (like SQL) and Siemens S7 PLC
  • You have good problem-solving skills
  • You have excellent client-facing skills
  • You accept responsibility
  • Good written and verbal communication skills in Dutch and English

What you can expect:

An open culture with colleagues fascinated by technology. An organization in which there is room for initiative and consultation. Training and courses which will contribute to your personal development. The opportunity to expand your horizons, both literally and figuratively! And, of course, an attractive remuneration package.
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